vaLegal ComplianceA firm ofGrupo Novoa

For the notified company

You received a communication from us. Here is what it means

We have verified unlicensed software use associated with your organisation, and we act on behalf of the rights holder. The purpose of the communication is to agree a regularisation.

What it involves

The communication you received comes from a firm representing the rights holder of the software concerned. It sets out use that is not covered by a valid licence, and offers to resolve it by agreement.

In the very large majority of the cases we handle, the matter closes with a regularisation agreement and the company carries on using the product under a valid licence.

Behind every communication there is prior verification of the organisation, of the use established, and of the period it corresponds to.

Verify that the communication is legitimate

Fraud attempts imitating this kind of notice do circulate. Before replying to any of them, check the following:

  • The communication identifies the specific product and the rights holder we represent.
  • It includes a case reference and the details of the signing firm, with a physical address in the country.
  • It does not demand immediate payment to a personal account or impose a deadline measured in hours.
  • You can confirm it by writing to us through the form on this site with the case reference.

You do not have to take our word for it. Trimble publishes its own list of authorised licence compliance representatives, and you can check it yourself.

See the list on trimble.com

What to do now

Three steps

  1. Gather your licence records

    Purchase invoices, subscription contracts, keys, and the inventory of machines where the product is installed. If part of the use was licensed, this evidences it and reduces the scope.

  2. Reply quoting the case reference

    Write to us quoting the reference. We assign a contact who works in your country and your language.

  3. We agree scope and regularisation

    Actual use, the licences required and the timeline are established. The agreement closes the matter and leaves the company compliant.

Frequently asked

What we are always asked

Can I ignore the communication?
You can, but the matter does not disappear. Silence is what leads to escalation, and a negotiated regularisation consistently costs less than court proceedings, which add legal costs and management time.
How do you know what software we have installed?
Most professional software has usage telemetry as part of normal operation. The rights holder provides those records along with its licence base, and we verify the responsible organisation before making contact.
We believe our licences are in order
Contact us as soon as possible with the case reference and your licence documentation. The sooner we receive it, the sooner the file is resolved.
An employee installed it without authorisation
Responsibility for unlicensed use rests with the company, not with the employee who performed the installation. The organisation that owns the machines — and those who run it — answer for what is installed on them, regardless of who installed it or whether they had internal authorisation. It is a common situation and does not prevent an agreement.
What does regularising cost?
Regularising early is always cheaper than whatever the courts decide.

Write to us with your case reference

We assign a contact in your country. We reply within one business day.

Get in touch